Dear cat biscuit manufacturers...

I have just downloaded the coupon printing software and tried to run it but it won't work despite me disabling pop up blockers and anti virus software. You have also emailed me a link as an alternative. That doesn't work either. I am now losing the will to live. I am not a stupid person and am quite computer savvy, but your voucher system is not very user friendly and now I am very cross and pissed off. Would it be possible for you to simply put the voucher in the post? I have two cats who love your product and I have wasted the best part of 40 minutes getting increasingly frustrated trying to redeem this voucher. My address is......................

Might I suggest that asking people to download software that doesn't work isn't the most efficient way to garner customer loyalty? If I was a little old lady trying to do this, I might have had a heart attack and died from the stress of it all, and my cats would have had to eat me, so please, think on... 

Hope this helps. H. Thomas.